Returns & Refunds Policy

We want you to feel confident when ordering from Floriva. If you need to return an item, please read the information below.

30-Day Returns

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, your item must be unused, unopened and in the same condition in which you received it. The original seal and packaging must remain intact, and you may be asked to provide proof of purchase.

For health and hygiene reasons, we cannot accept returns of products that have been opened, used, or had their seal removed or damaged, unless the product is faulty, damaged or incorrect.

How to Request a Return

Please contact us before sending anything back so that we can provide you with the correct return instructions and return address.

Email us at:

info@getfloriva.co.uk

Please include your order number, the email address used when placing your order, the reason for the return and, where relevant, photos of the product and packaging.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged or you have received the wrong product, contact us as soon as possible at info@getfloriva.co.uk.

Please include your order number, a description of the issue and photos of the product and packaging where possible.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Your statutory rights are not affected.

Items That Cannot Be Returned

For change-of-mind returns, we cannot accept products that:

• Have been opened or used

• Have had their hygiene or protective seal removed or damaged

• Are not in their original condition

This does not affect your legal rights if an item is faulty, damaged, not as described or incorrect.

Your Right to Cancel

When purchasing online, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

For health and hygiene reasons, the right to cancel does not apply to sealed goods that are not suitable for return once their seal has been broken after delivery.

To exercise your right to cancel, contact us at info@getfloriva.co.uk.

Return Shipping Costs

Unless the product is faulty, damaged, incorrect or the return is due to an error on our part, you are responsible for the cost of returning the item.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Where your statutory cancellation rights apply, refunds will be processed within the time required by UK consumer law.

Where applicable, the cost of our standard delivery option will also be refunded. Additional costs for premium or expedited delivery options are not refundable beyond the cost of standard delivery.

Please remember that your bank or card provider may take additional time to process and display the refund.

If you have any questions about returns or refunds, contact us at:

info@getfloriva.co.uk