Terms of service
Terms & Conditions
These Terms & Conditions apply to purchases made through the Floriva website. By placing an order with us, you agree to these terms.
Nothing in these terms affects your statutory rights under UK consumer law.
Placing an Order
Orders are placed through our website.
You must be at least 18 years old to place an order.
When you place an order, you will receive an order confirmation at the email address provided during checkout.
If you do not receive confirmation within 24 hours, please contact us at info@getfloriva.co.uk.
We reserve the right to refuse or cancel an order where reasonably necessary, including where there has been an obvious pricing or product information error, suspected fraud, or the product is unavailable. If payment has already been taken for an order we cancel, you will receive a refund.
Prices & Payment
All prices displayed for UK customers are shown in pounds sterling (£).
The total price of your order, including any applicable taxes and delivery charges, will be shown before you complete your purchase.
Payment can be made using the payment methods available at checkout, which may include debit or credit cards, Apple Pay, Google Pay, Shop Pay or other methods made available from time to time.
We may change our prices, offers and promotions at any time. Changes will not affect orders that have already been confirmed.
Delivery
We work with third-party fulfilment and delivery providers to deliver your order.
Our estimated delivery time is 6–12 working days, although delivery times may vary depending on destination, seasonal demand, customs processing and other logistical circumstances.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
We will take reasonable steps to deliver your order within the timeframe communicated to you and in accordance with applicable UK consumer law.
Please inspect your order when it arrives. If your parcel or product appears damaged, contact us as soon as possible at info@getfloriva.co.uk and include your order number, a description of the issue and photographs where possible.
Product Information
Floriva is a food supplement.
Always follow the directions provided on the product packaging and do not exceed the recommended daily dose.
Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
Floriva is not a medicinal product and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
If you are pregnant, breastfeeding, taking medication or have a medical condition, speak to a doctor or other appropriate healthcare professional before using the product.
Keep out of reach of children.
Cancellations & Returns
In addition to our returns policy, UK consumers purchasing online generally have a legal right to cancel an eligible order within 14 days of receiving the goods.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
However, certain exceptions apply. For health and hygiene reasons, sealed goods that are not suitable for return may lose their cancellation right once the seal has been broken after delivery.
To request a cancellation or return, contact us at:
Please do not send products back before contacting us, as we need to provide you with the correct return instructions and address.
Unless the item is faulty, damaged, incorrect or the return results from an error on our part, you are responsible for the cost of returning the goods.
Please see our Returns & Refunds Policy for full details.
Faulty, Damaged or Incorrect Products
If your product is faulty, damaged, not as described or you receive an incorrect item, please contact us as soon as possible.
Email info@getfloriva.co.uk and include:
-
Your order number
-
A clear description of the issue
-
Photographs of the product and packaging where appropriate
We will review the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement or refund.
Nothing in these Terms & Conditions limits your statutory rights relating to faulty, damaged, incorrect or misdescribed goods.
Changing or Cancelling an Order Before Dispatch
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request where the order has not yet been processed or dispatched.
Once an order has entered fulfilment or has been dispatched, we may no longer be able to change or cancel it. You may still have cancellation or return rights after receiving the order, subject to the conditions described above.
Refunds
Where a refund is due, it will normally be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Further information can be found in our Returns & Refunds Policy.
Events Outside Our Reasonable Control
Occasionally, delivery or fulfilment may be affected by circumstances outside our reasonable control, such as severe weather, transport disruption, strikes, customs delays or significant technical failures.
Where this happens, we will take reasonable steps to minimise disruption and fulfil our obligations to you.
Nothing in this section limits any rights you have under applicable UK consumer law.
Product Images & Website Information
We make reasonable efforts to ensure that product descriptions, prices, images and other information on our website are accurate.
Product colours and appearance may vary slightly depending on lighting, photography and the display settings of your device.
If we discover an obvious error relating to a product, price or order, we will contact you where appropriate and explain the available options.
Marketing Communications
Where permitted by law, we may send you information about Floriva, new products, offers or promotions.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.
For more information about how we use personal information for marketing, please see our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services or applicable law.
The terms that apply to your purchase will generally be those in effect when you place your order.
Contact Us
For questions about orders, delivery, returns or these Terms & Conditions, contact us at: